What is a complaint?
A complaint is an expressions of dissatisfaction about the action or lack of action taken, operations, facilities or the service provided by the Township of Clearview or by a person or body acting on behalf of the Township of Clearview. All complaints filed necessitate a response. Feedback of a positive or general nature, comments on a service or facility that do not require a response, or requests for service, are not complaints. Complaints imply that the complainant is unhappy with the service received and that they require a follow up response in regards to the issue.
What is not a formal complaint?
Regular feedback is encouraged and an important part of quality customer service. Regular feedback includes the following:
- Compliment: an expression of appreciation for satisfactory or above-satisfactory service.
- Feedback: input from a client providing input or ideas.
- Service Request: a request for a specific service provided by the Township of Clearview.
Concerns can be resolved in an informal manner with responsible staff. Complaints are expressions of dissatisfaction about the action or lack of action taken, operations, facilities or the service provided by the Township of Clearview or by a person or body acting on behalf of the Township of Clearview. All complaints filed necessitate a response.
How can a complaint be submitted?
A formal complaint form will be made available for this purpose. The form can be completed and submitted by:
- Online - Below
- Mail- PO Box 200 217 Gideon Street, Stayner, ON L0M 1S0
- In person at the Municipal Administration Office (217 Gideon Street Stayner) or any other municipal facility
Complaints will be processed in accordance with the Municipal Freedom of Information and Protection of Privacy Act and other applicable legislation. The identity of the complainant and any associated personal information that could lead the complainant to be identified will be made known only to those who require the information to assess the complaint effectively. All participants in the complaints process will keep the personal information of the complainant confidential except where required by law.