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Ontario One Call - Mandatory Map Selection

posted Oct 19, 2016, 5:37 AM by Tim Hendry   [ updated Oct 19, 2016, 5:37 AM ]
Ontario One Call - Mandatory Map Selection
Effective December 5, 2016, Ontario One Call will be implementing a mandatory map selection on requests processed through the Web Portal (online requests).
Please read the following bulletin carefully for important information.
What is “map selection”?
When submitting requests through the Web Portal, users are currently able to identify their dig location on a satellite image right in the request form, by way of creating a “map selection” (rectangular drawing below).

The image is attached and sent to the owner of the infrastructure with the ticket information as an additional reference on where the work is being done.
On December 5, 2016, in order to process a locate request through the Web Portal excavators will be required to submit a map selection with each ticket processed through the web.
How will I use this?

Creating a map selection should not be a burden! We will simplify the process by;

  • Adding new tools and icons to the satellite image that are more user friendly
  • Provide a tutorial directly in the map to help you get through it quickly
  • Provide web-based training for excavators prior to the release of the mandatory feature

Why change?

Today, the map selection available within the Web Portal ticket is only used as a general reference. It is not always utilized by excavators.
In 2017, Ontario One Call will be changing the way that owners of infrastructure (Members) receive information regarding an excavation (Notification).
The mandatory map selection created by the excavator will work together with the written description provided within a request to create a notification.
The goal of this change is to;
  • Obtain more accurate information
  • Accurately reduce the number of the owners of infrastructure notified on a locate request, by decreasing the notification area through the map selection
  • Reduce the waiting time for the completion of locates
Ontario One Call is taking steps to ease users into utilizing this feature comfortably, therefore;
  • the map selection will only be mandatory through the web portal on December 5, 2016.
  • once the notification change is implemented in 2017, a map selection will be mandatory by web, phone (description of dig area to an agent by the excavator), and contractor bridge.
  • Details of this change will follow on future dates

Register for Training:

The training will include;

  • Brief reminder on how to log into the Web Portal
  • Brief reminder on how to create a ticket
  • Description of the new Project Work Ticket Creation link
  • Focus on the need of the “Dig Depth” requirement
  • Explain the use of the “Detailed description of the excavation field”
  • Thorough walk-through the new mapping tools and how to create a correct map selection for submission on the web portal.

Important notes for registration:

  • Participation will be limited to 500 individual registrations per session.
  • Each session will be identical; you only need to register for one
  • The training is expected to take up to 2 hours.
  • To cancel a registration, follow the link in your confirmation.
  • To change the date or time, cancel your original registration and re-register for the preferred time.
  • Groups using one computer from a single physical location can register once.

To register, please visit: https://attendee.gotowebinar.com/rt/6314124019748701187